CV
Experience
Product Owner
Complete Mathematics
April 2022 – September 2024
Leading end-to-end product development for the Complete Maths product suite, producing user-centered solutions aligned with business objectives.
Collaboration across product and development teams on research, product backlog prioritization, prototyping, testing, and product launches.
Conducting impact analysis to refine user experience and to track and optimise product performance.
Communicating product updates and feature releases through live demos, webinar presentations, blog posts, and social media videos, for users, internal teams, leadership, and other stakeholders.
Customer Experience Specialist & School Support
Complete Mathematics
August 2017 – April 2022
Collating customer feedback & feature requests and collaborating with our development team to enhance the user experience of Complete Maths products.
Additional responsibilities in marketing — content creation & social post scheduling, sales — webinars & relationship management, events — coordination & hosting, and leading support initiatives — onboarding and communication.
Freelance UX & Web Designer
Sofitsi Design
March 2018 - April 2018
Website redesign project for this independent London-based Interior Design business.
Close collaboration with the client to produce appropriate content to populate the portfolio-style website, for sharing with their own prospective clients, to maximise organic traffic, and to encourage connection.
Freelance UX & Web Designer
Belfry Training Ltd
November 2016 - February 2017
Project revitalizing the digital presence of Belfry Training, boosting business by increasing discoverability and creating a good online experience for potential clients.
Involving: client workshops, persona development, competitor analysis, user journey mapping, sketching, prototyping, user testing, accessibility and heuristic evaluation.
Freelance UX & Web Designer
Pomelo for Myanmar
September 2016 - November 2016
Building the new digital presence for the top-rated shop and social business in Myanmar, to increase awareness of the organisation, their social impact, and their products, to increase digital engagement, and shop sales — including new mobile-friendly website and social media pages.
Involving: competitor analysis, personas, sketching, prototyping, heuristic evaluation, user testing, and the build itself.
Freelance UX & Web Designer
Helping Hands, Myanmar
February 2016 - April 2016
Working with this inspiring social business in Yangon, Myanmar, who support homeless and disadvantaged people, by training and employing them in carpentry, restoring and selling antique teak furniture and bespoke pieces.
Designing and building a brand new website for Helping Hands to increase the business’ reach and following.
Established the company's presence on social media for the same purpose.
Digital Intern
Absolute Label Services
February 2016 - April 2016
Digital intern at this music label services company.
Evaluating their new online platform from a usability perspective.
Working closely with the digital marketing team on marketing campaigns.
Education
Interaction Design Foundation Certification:
Information Visualisation
AI for Designers
Human-Computer Interaction
UI Design
Usability Testing
Designing for a Better World with Don Norman
Post Graduate Certificate in Web Development:
University of Sussex, 2014-2015, Merit
Modules included Human-Computer Interaction, Object Oriented Programming, Client-Server Web Development, HTML5 & CSS.
UX Design project - check out the portfolio piece.
BSc Mathematics:
University of Sussex, 2011-2014, 2.1
Relevant modules in Analytics, Statistical analysis and Multimedia Design
Key Expertise
Figma, Miro, Google Suite (incl: Analytics), Microsoft Suite (incl: PowerBI), Adobe Suite (incl: Premiere Pro, InDesign, XD), Trello, Airtable, Monday, Notion, Slack
Web development experience: HTML5, CSS, Javascript, PHP, MySQL, Java
Empathetic designer with a love for user-centric process
Confident user and stakeholder facing for interviews and workshops
Problem-solver that loves tackling challenges and generating ideas
Interests
Keen Ultimate Frisbee player, having represented Great Britain in at the U23 World Championships 2015. Former Club Captain of the Brighton men's team and of Sussex University mixed team.
Cricket fan
Podcast Listener
Cyclist
Coffee drinker
Travel enthusiast, spending time living in Myanmar in 2016, Peru in 2020, and the Guyanese rainforest with Sophia Point Rainforest Research Centre in 2023 and 2024.